Privacy Policy

Here's a privacy policy tailored specifically for Thrive Point Therapy:

PRIVACY POLICY Thrive Point Therapy ABN: 40 951 961 787 Last updated: May 2026

1. Overview

Thrive Point Therapy ("we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following personal information:

• Full name, date of birth, and contact details (phone, email, address)

• NDIS participant number and plan details

• Health and disability-related information relevant to occupational therapy assessment and intervention

• Emergency contact details

• Referral information from other health professionals or services

• Information submitted through our website enquiry form

3. How We Collect Information

We collect personal information:

• Directly from you or your authorised representative via our website enquiry form, service agreement, or intake process

• From referrers, support coordinators, plan managers, or other treating practitioners with your consent

• Through the course of providing occupational therapy services

4. Why We Collect Information

We collect personal information for the purpose of:

• Providing occupational therapy assessment, intervention, and report writing services

• Communicating with you, your plan manager, and relevant third-party services

• Preparing invoices and processing payments

• Meeting our obligations as an NDIS service provider

• Maintaining accurate clinical records as required by law and professional standards

5. How We Store and Protect Your Information

Your personal information is stored securely using reputable practice management software. We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure. Clinical records are retained for a minimum of 7 years from the date of last service, or until a minor client reaches the age of 25, in accordance with applicable legal requirements.

6. Who We Share Your Information With

We will not disclose your personal information to third parties without your consent, except where:

• Required for the delivery of your supports (e.g. plan managers, support coordinators, assistive technology providers, home modification providers, school or childcare services)

• Required or authorised by law

• Necessary to prevent a serious and imminent threat to health or safety

7. Website Enquiry Form

Our website collects your name, phone number, and brief details about your enquiry. This information is used solely to respond to your enquiry and determine whether our services may be suitable for you. It is not used for marketing purposes or shared with third parties.

8. Accessing or Correcting Your Information

You have the right to request access to or correction of the personal information we hold about you. To make a request, please contact us at:

📧 hello@thrivepointtherapy.com.au 📞 0485 983 922

We will respond to your request within a reasonable timeframe.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.rights and your Personal Information, you may send an email to hello@thrivepointtherapy.com.au